This is a lovely article by The Ranty Highwayman. Even though it’s ostensibly about designing roads and streets for efficient and safe movement (and it is very wise and insightful about this topic) I think it’s also about design in general: the importance of empathy with all those those who will encounter your designs; the need to consider a wide range of people and their needs, and the principle that while listening to people is important, this does not mean that consultation should override the application of good design principles that consider everyone’s needs. If that sounds difficult, that’s because it is!